SHIPPING & Returns

Domestic & international shipping

All orders are shipped via USPS ground unless arranged otherwise. I do not ship to the UK or the EU from this site due to VAt issues. If you’re an international buyer you can order from our etsy site https://www.etsy.com/shop/fairystitchfactory

returns & exchanges

I refunded returns within 30 days of the customer receiving the order. Once the item is returned undamaged your order will be refunded minus the shipping fee. We will exchange items if the customer pays shipping for the exchange. I do not accept returns on custom items.

damaged or faulty goods

If your item arrives damaged from shipping, simply return it to me and I will send out a replacement ASAP. If you would rather a refund, I will also refund the complete order total once the item is sent back.

Custom Order Returns

Due to the time consuming nature of custom orders, I do no accept returns on custom items once they have been agreed upon.